Terms and Conditions

These Terms constitute a legally binding agreement between you (individually or on behalf of the entity you represent, “Client,” “you,” or “your”) and ElevateRank.io (“ElevateRank,” “we,” “us,” or “our”), governing your access to and use of our website at elevaterank.io and our done-for-you Meta and Google Ads advertising management platform (collectively, the “Services”).

By clicking “I agree,” completing registration, or otherwise accessing or using the Services, you confirm that: (a) you have read and understand these Terms; (b) you have the legal authority to enter into this agreement on your own behalf or on behalf of the entity you represent; and (c) you agree to be legally bound by these Terms.

If you do not agree to these Terms, you must immediately discontinue use of the Services. Use of the Services is conditioned upon your acceptance of and compliance with these Terms.

These Terms incorporate by reference our Privacy Policy, which describes how we collect and use your personal data.

ElevateRank provides a subscription-based, done-for-you paid-advertising management service covering Meta (Facebook and Instagram) Ads and Google Ads (Search, Performance Max, Display, and YouTube). The specific platform(s) covered by your engagement depend on the plan you select at checkout (Meta-only, Google-only, or combined Meta + Google). Depending on your subscription plan, the Services may include:

• Onboarding and campaign strategy based on the brief you submit.
• Creation, setup, and launch of Meta and/or Google advertising campaigns, delivered on the engagement cadence described below.
• Ongoing campaign optimisation performed by human campaign specialists, supported by AI tooling used solely for monitoring campaign performance, surfacing anomalies, and recommending actions to the assigned specialist.
• Access to a client dashboard showing campaign status, reports, and messaging.
• Direct communication with your account team through our in-platform messaging system.
• Monthly performance reports and recommendations.

Google Ads Onboarding

For plans that include Google Ads, the initial connection to the Client's Google Ads account is handled manually by the ElevateRank team (typically via Google's standard “access request” or shared Manager-Client account linking). Automated in-app Google account connection may be added in a later release; the current engagement does not depend on it and manual onboarding does not change the scope, pricing, or deliverables of the Services.

Engagement Cadence

ElevateRank operates on a three-week engagement cadence: onboarding and a full audit of the Client's existing assets are completed in Week 1; campaign build and launch occurs in Week 2; ongoing optimisation begins in Week 3. Timelines are measured from the date the Client completes onboarding and provides all required assets and ad-account access. Delays attributable to the Client, including late provision of creative assets, approvals, or account access, will extend these timelines accordingly.

Role of Human Specialists and AI Tooling

The Services are delivered by human campaign specialists. AI technology is used to monitor campaign performance, surface anomalies, and recommend actions to the Client's assigned specialist. All optimisation decisions and changes to campaigns are made by human operators, not by autonomous AI systems.

ElevateRank reserves the right to modify, suspend, or discontinue any feature or aspect of the Services at any time, with or without notice, provided that material changes to paid Services will be communicated in advance. We will not be liable to you or any third party for any modification, suspension, or discontinuation of the Services.

The Services are provided “as a service” and require your ongoing participation, including timely provision of campaign briefs, creative assets, ad account access, and approvals. Delays attributable to you may affect campaign timelines and outcomes.

To use the Services you must: (a) be at least 18 years of age; (b) be a business or represent a business entity; (c) have the authority to bind that entity to these Terms; and (d) provide accurate, complete, and current registration information.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must immediately notify us at info@elevaterank.io of any actual or suspected unauthorised access to or use of your account.

You may not create an account on behalf of another person or entity without authorisation, use a false identity, or provide false registration information. ElevateRank reserves the right to refuse registration or terminate accounts at its sole discretion.

You are solely responsible for ensuring that your use of the Services complies with all applicable laws and regulations in your jurisdiction, including those governing advertising, data protection, and consumer protection.

Access to the Services requires a paid subscription. Subscription plans, pricing, and included features are as displayed on our website at the time of purchase and are subject to change with notice.

Billing and Auto-Renewal

• All subscriptions are billed on a recurring monthly basis, in advance, beginning on the date you subscribe.
• Subscriptions automatically renew at the end of each billing period unless cancelled before the renewal date in accordance with Section 5.
• By subscribing, you authorise ElevateRank (through Stripe) to charge your payment method on each renewal date without further authorisation.
• All amounts are stated and charged in US Dollars (USD) unless otherwise specified.
• You are responsible for all applicable taxes. If we are required to collect taxes on your purchase, they will be added to your invoice.

Failed Payments

If a payment fails, we may retry the charge up to three times over a 7-day period. If payment remains outstanding, your account will be downgraded or suspended and access to the Services may be restricted until the outstanding balance is settled. Accounts suspended for non-payment for more than 30 days may be permanently terminated.

Refund Policy

• Monthly subscriptions: All fees are non-refundable once a billing cycle has commenced. We do not provide pro-rated refunds for unused portions of a subscription period.
• Disputed charges: If you believe you have been charged in error, you must notify us within 30 days of the charge at info@elevaterank.io. We will investigate and, where an error is confirmed, issue a credit or refund at our discretion.
• Exceptions: In jurisdictions where consumer protection laws grant mandatory refund rights, those statutory rights are not affected by this Policy.

Price Changes

We reserve the right to change subscription fees at any time. We will provide at least 30 days' written notice of any price increase before it takes effect. Your continued use of the Services after a price change constitutes acceptance of the new pricing.

Cancellation by Client

You may cancel your subscription at any time by contacting us at info@elevaterank.io or through the account settings in your dashboard. Cancellations must be submitted at least 5 business days before the next billing date to take effect for that billing cycle. Cancellations received after that threshold will take effect at the end of the following billing period.

Upon cancellation, you will retain access to the Services until the end of the current paid billing period. No refunds or credits will be issued for unused time in the current billing period.

Termination by ElevateRank

We may suspend or terminate your account and access to the Services immediately, without prior notice or liability, for any of the following reasons:

• Material breach of these Terms that remains uncured for 10 days after written notice.
• Non-payment of fees as described in Section 4.
• Violation of our Acceptable Use Policy (Section 7).
• Conduct that we reasonably believe is harmful to other users, third parties, or ElevateRank.
• Fraud, misrepresentation, or illegal activity.
• Our reasonable business judgement that continued provision of Services is no longer practicable.

Upon termination for cause, any and all outstanding fees become immediately due and payable. ElevateRank shall not be liable for any damages arising from such termination.

Effect of Termination

Upon termination of your account for any reason: (a) all licences and rights granted to you under these Terms immediately cease; (b) we may delete your account data in accordance with our Privacy Policy; and (c) you remain liable for all fees accrued prior to termination. Sections 8, 9, 10, 11, 12, 13, and 14 shall survive termination of these Terms.

Successful campaign outcomes depend on your active participation. You agree to:

• Ad account access: Grant ElevateRank the necessary permissions to your Meta Business Manager, Google Ads account, and any related ad-account(s) as instructed during onboarding, and maintain those permissions for the duration of your subscription.
• Accurate brief: Provide accurate, complete, and current information in your campaign brief, including budget, target audience, business description, and creative assets. You acknowledge that inaccurate or incomplete information may adversely affect campaign performance.
• Timely approvals: Review and approve or request changes to campaign materials within the timeframes specified by your account team. Delays in approval may affect launch timelines.
• Ad spend funding: Maintain sufficient funds in your Meta and/or Google Ads account(s) to cover your agreed advertising spend. ElevateRank is not responsible for campaign disruptions caused by insufficient funds in your ad account(s).
• Legal compliance: Ensure that all products, services, and content promoted through your campaigns comply with applicable laws, regulations, Meta's Advertising Policies, and the Google Ads Policies. You are solely responsible for the legality and accuracy of your advertising content.
• Platform terms flow-through: You acknowledge that all campaigns operated under this Agreement are subject to the platforms' own terms and policies, including (i) Meta's Commercial Terms and Advertising Policies and (ii) the Google Ads Terms of Service and Google Ads Policies. ElevateRank is not responsible for any account suspensions, ad disapprovals, spend caps, or enforcement actions taken by Meta or Google.
• Contact information: Keep your account contact information, including email address and billing details, current and accurate at all times.

You agree to use the Services only for lawful purposes and in accordance with these Terms. You must not use the Services to:

• Advertise, promote, or sell any product or service that is illegal in any applicable jurisdiction.
• Violate Meta's Advertising Policies, Community Standards, the Google Ads Policies, or any other platform policies.
• Promote content that is defamatory, obscene, hateful, discriminatory, or that infringes third-party rights.
• Engage in deceptive, misleading, or fraudulent advertising practices.
• Circumvent, disable, or otherwise interfere with security features of the Services.
• Attempt to gain unauthorised access to any portion of the Services or related systems.
• Scrape, harvest, or collect data from the platform without express written permission.
• Upload or transmit viruses, malware, or any other harmful code.
• Impersonate any person or entity or misrepresent your affiliation with any person or entity.
• Resell, sublicense, or otherwise make the Services available to third parties without prior written consent.

Prohibited Verticals

Without limiting the foregoing, ElevateRank does not manage advertising for, and you agree you will not use the Services to promote, any of the following categories without our prior written consent: adult content, firearms or ammunition, tobacco, vaping or cannabis products, recreational drugs, multi-level marketing, gambling or betting services, cryptocurrency investment schemes, dietary supplements making health claims, get-rich-quick or income guarantees, payday or high-interest consumer loans, and content that targets minors with age-restricted products. These categories routinely trigger Meta and Google Business enforcement actions and are outside the scope of our engagement.

ElevateRank reserves the right to refuse to run or to pause any campaign or creative that we reasonably believe violates applicable law, platform policies, or these Terms, without prior notice and without liability. We may notify you of such refusal and work with you to resolve the issue where practicable.

ElevateRank's Intellectual Property

The Services, including the platform, software, algorithms, dashboards, processes, reports, templates, and all underlying technology (collectively, “ElevateRank IP”), are owned by or licensed to ElevateRank and are protected by copyright, trade secret, and other intellectual property laws. Nothing in these Terms grants you any ownership interest in ElevateRank IP.

ElevateRank grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Services solely for your internal business purposes during the term of your subscription, subject to these Terms.

Your Content

You retain all ownership rights to the content, creative assets, brand materials, data, and other materials you provide to ElevateRank (“Client Content”). By submitting Client Content, you grant ElevateRank a non-exclusive, worldwide, royalty-free licence to use, reproduce, display, and process Client Content solely to provide the Services during the term of your subscription.

You represent and warrant that: (a) you own or have the necessary licences and permissions to use and grant us rights to all Client Content; (b) the use of Client Content by ElevateRank as described herein will not infringe any third-party intellectual property, privacy, or other rights; and (c) Client Content does not violate any applicable law.

Feedback

If you provide suggestions, ideas, or feedback about the Services (“Feedback”), you grant ElevateRank a perpetual, irrevocable, royalty-free licence to use that Feedback for any purpose without any obligation to you.

Each party may have access to confidential information of the other party in connection with the Services (“Confidential Information”). Confidential Information includes, without limitation, business strategies, financial data, campaign data, customer lists, proprietary technology, and any other information designated as confidential or that a reasonable person would understand to be confidential given the nature of the information and the circumstances.

Each party agrees to: (a) hold the other party's Confidential Information in strict confidence using at least the same degree of care it uses to protect its own confidential information, but no less than reasonable care; (b) use Confidential Information only to perform or receive the Services; and (c) not disclose Confidential Information to any third party without the prior written consent of the disclosing party, except to employees, contractors, or agents who have a need to know and are bound by confidentiality obligations at least as protective as those in these Terms.

These obligations do not apply to information that: (a) is or becomes publicly known through no breach of these Terms; (b) was rightfully known to the receiving party before disclosure; (c) is independently developed without reference to Confidential Information; or (d) must be disclosed by law or court order, provided the receiving party gives the disclosing party prompt written notice to seek a protective order.

ElevateRank makes no representation, warranty, or guarantee, whether express or implied, regarding the results, performance, return on ad spend (ROAS), number of leads, conversions, revenue, or any other outcome that may be achieved through use of the Services.

While our team applies industry best practices, data-driven optimisation, and professional expertise to every campaign, we cannot and do not guarantee specific advertising outcomes. Past performance of campaigns managed by ElevateRank for other clients is not indicative of future results for your campaigns.

You acknowledge that: (a) advertising on Meta platforms involves inherent risk and uncertainty; (b) campaign performance may vary significantly based on factors beyond our control; (c) Meta may change its algorithms, policies, or ad delivery systems at any time; and (d) your ad spend is your investment and ElevateRank does not guarantee any return on that spend.

Any performance targets, projections, or estimates provided by ElevateRank, whether in sales materials, onboarding calls, reports, or otherwise, are illustrative only and do not constitute guarantees or warranties of future performance.

THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

ELEVATERANK DOES NOT WARRANT THAT: (A) THE SERVICES WILL MEET YOUR SPECIFIC REQUIREMENTS; (B) ANY ERRORS OR DEFECTS WILL BE CORRECTED; (C) ANY RESULTS OBTAINED FROM USE OF THE SERVICES WILL BE ACCURATE OR RELIABLE; OR (D) THE SERVICES WILL BE AVAILABLE AT ANY PARTICULAR TIME OR LOCATION.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES. TO THE EXTENT THAT APPLICABLE LAW DOES NOT ALLOW THE EXCLUSION OF SUCH WARRANTIES, THOSE EXCLUSIONS SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL ELEVATERANK, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY:

• INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES;
• LOSS OF PROFITS, REVENUE, DATA, BUSINESS, GOODWILL, OR ANTICIPATED SAVINGS;
• LOSS OR CORRUPTION OF DATA OR CONTENT;
• COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; OR
• ANY OTHER DAMAGES ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES,

WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF ELEVATERANK HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN ANY EVENT, ELEVATERANK'S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL FEES ACTUALLY PAID BY YOU TO ELEVATERANK IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED US DOLLARS (USD $100).

THE FOREGOING LIMITATIONS APPLY TO ALL CAUSES OF ACTION IN THE AGGREGATE, INCLUDING WITHOUT LIMITATION BREACH OF CONTRACT, BREACH OF WARRANTY, NEGLIGENCE, STRICT LIABILITY, MISREPRESENTATION, AND OTHER TORTS.

Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages. In such jurisdictions, our liability is limited to the fullest extent permitted by applicable law.

You agree to defend, indemnify, and hold harmless ElevateRank and its officers, directors, employees, agents, contractors, licensors, suppliers, and successors from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with:

• Your use of or access to the Services;
• Your violation of these Terms or any applicable law or regulation;
• Your violation of any third-party right, including any intellectual property, privacy, or publicity right;
• Any Client Content you submit to or through the Services;
• Your advertising campaigns, including any claims by consumers, competitors, or regulators relating to your advertised products or services;
• Any claim that your use of the Services caused damage to a third party.

ElevateRank reserves the right to assume exclusive control and defence of any matter subject to indemnification by you, in which case you agree to cooperate fully with ElevateRank in asserting any available defences. You must not settle any claim without ElevateRank's prior written consent.

Governing Law

These Terms and any dispute arising out of or related to them or the Services shall be governed by and construed in accordance with the laws of the jurisdiction in which ElevateRank is registered, without regard to conflict-of-law principles.

Informal Resolution

Before initiating any formal legal proceedings, you agree to first contact ElevateRank at info@elevaterank.io and describe your claim in reasonable detail. Both parties agree to make a good-faith effort to resolve the dispute informally within 30 days of the notice.

Binding Arbitration

If informal resolution fails, any dispute, claim, or controversy arising out of or relating to these Terms or the Services (including the formation, validity, interpretation, performance, breach, or termination thereof) shall be finally resolved by binding arbitration administered by the American Arbitration Association (“AAA”) under its Commercial Arbitration Rules and, where the Client is a consumer, the AAA Supplementary Procedures for Consumer-Related Disputes. The arbitration shall be conducted by a single arbitrator in the English language. The seat of arbitration shall be Cheyenne, Wyoming; at Client's option the hearing may be conducted by videoconference or in Client's state of residence. ElevateRank will pay all AAA administrative fees and the arbitrator's fees in excess of $250, which Client shall pay. The arbitrator's award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

30-Day Right to Opt Out of Arbitration

You may opt out of this arbitration provision (including the class-action waiver below) by emailing info@elevaterank.io with the subject line “Arbitration Opt-Out” within 30 days of your first acceptance of these Terms. Opting out does not affect any other part of these Terms.

Class Action Waiver

CLIENT AND ELEVATERANK AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. To the maximum extent permitted by law, you waive any right to participate in any class action lawsuit, class-wide arbitration, or collective action against ElevateRank. If a court or arbitrator finds this class-action waiver unenforceable as to any claim, then the entire arbitration provision shall not apply to that claim, and that claim shall proceed in a court of competent jurisdiction; all other claims remain subject to arbitration.

Exceptions

Nothing in this Section prevents either party from (a) seeking injunctive or other equitable relief from a court of competent jurisdiction to prevent irreparable harm pending the outcome of arbitration, (b) bringing claims related to intellectual-property rights or breach of confidentiality in any court of competent jurisdiction, or (c) bringing a small- claims action in a court of competent jurisdiction for claims within that court's jurisdictional limits.

• Entire agreement: These Terms, together with our Privacy Policy and any Order Form or subscription confirmation, constitute the entire agreement between you and ElevateRank with respect to the Services and supersede all prior agreements, understandings, and representations.
• Amendments: We may amend these Terms at any time by posting an updated version on our website. For material changes, we will provide at least 30 days' advance notice. Your continued use of the Services after the effective date of any amendment constitutes your acceptance.
• Waiver: ElevateRank's failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
• Severability: If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect, and the invalid provision shall be modified to the minimum extent necessary to make it enforceable.
• Assignment: You may not assign or transfer these Terms or your rights hereunder without ElevateRank's prior written consent. ElevateRank may assign these Terms freely, including in connection with a merger, acquisition, or sale of assets, without your consent.
• Force majeure: Neither party shall be liable for any failure or delay in performance caused by events beyond its reasonable control, including acts of God, war, terrorism, strikes, internet outages, platform downtime attributable to third parties (including Meta), or government actions.
• No partnership: Nothing in these Terms shall create or be construed to create a partnership, joint venture, agency, or employment relationship between the parties. ElevateRank is an independent contractor.
• Notices: All legal notices to ElevateRank under these Terms must be sent in writing to info@elevaterank.io. We may send notices to you via the email address associated with your account.
• Language: These Terms are written in English. Any translation provided is for convenience only; the English version controls in the event of a conflict.

If you have questions about these Terms or wish to exercise any rights described herein, please contact us: